News & Media 28th Jun 2021

India’s Consumer Protection Rules: What Foreign E-Commerce Entities Need To Be Cognisant Of


Stella Joseph Partner | Mumbai
Prakhil Mishra Senior Associate | Mumbai

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Digital/e-commerce players are facing scrutiny from multiple regulatory check-points in India, a trend which is mirroring the global current in that direction. Since many entities in the digital space have a prominent consumer interface, one of the significant compliance parameters for such entities is consumer protection laws.

Recently, the Government of India has been aggressively enforcing consumer protection laws against e-commerce players. It is pertinent to note that 148 notices been issued to them in the last three months for disclosing ‘country of origin’ on the websites.

It is against this context that our authors Stella Joseph & Prakhil Mishra examine how consumer protection laws in India extend to foreign digital/ e-commerce players, especially those who otherwise have no physical presence in the country. The article, published in MediaNama can be accessed here: Click here