How do you perceive the impact of client feedback on your firm’s overall performance, and what measures are you currently taking to actively involve clients in feedback programs?
Client feedback plays a pivotal role in helping law firms evaluate their performance, improve service quality, build strong client relationships, and differentiate themselves in a competitive Indian legal market.
In the latest piece of Asian Legal Business, “How do you perceive the impact of client feedback on your firm’s overall performance, and what measures are you currently taking to actively involve clients in feedback programs?” Suhail Nathani, Managing Partner, Economic Laws Practice (ELP) talks to Nimitt Dixit about the impact of client’s feedback on firm’s growth.
