Alerts & Updates 12th Nov 2025

Digital Banking in India: Rights, Remedies, and Roadmap to Redressal of Complaints

Authors

Mukesh ChandSenior Counsel | Mumbai

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With 18 billion monthly digital transactions and UPI powering 500 million daily transfers, tap-and-pay is now everyday life in India. But failed payments, phishing frauds, hidden charges, and harsh recovery tactics leave customers confused.

Our latest insight, “Digital Banking in India: Your Rights, Remedies, and Roadmap to Redressal of Complaints”, demystifies it all. It explains the legal foundation, decodes RBI’s 2019 TAT, 2017 Zero-Liability, and 2025 Digital Lending Directions, maps the escalation path to RBI Ombudsman and courts, and gives actionable steps to protect your money. Supported by recent Delhi, Bombay, and Madras High Court rulings, this guide is a must-read for consumers, fintechs, lenders, and compliance teams.

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